5 Situations When You Should Fire Your Client

Feb 20, 2017

There is lots of material out there written about how to maintain a healthy client relationship, but very little written on when to let go of a stubborn or uncooperative client. Of course, the first thing you want to do is try and resolve any issue that might be steering you towards terminating your client relationship. However, when your client’s demands or habits go from occasionally being difficult to interfering with you or your employee’s health and wealth, it’s time to really look and see if they are a perfect fit.Continue Reading

The Customer Is NOT Always Right

Feb 11, 2017

“The Customer is Always Right” is mantra that has been repeated throughout the customer service industry, to the point where it has become accepted as the industry’s golden rule. In my experience, and in the experience of many others, this is not always the case. If you interact with a large enough client base, statistically some of them are going to be unreasonable and negative. Spending your time, or your employee’s time bending over backwards for people who refused to be satisfied is a waste and potentially harmful to your business.Continue Reading